Official Policy Statement • Updated March 2026
The following policy outlines the conditions, procedures, and timelines governing refunds issued by AERTHALION for purchases made through aerthalion.pro.
Refund eligibility applies to products and services purchased directly through aerthalion.pro and fulfilled by AERTHALION. To qualify, items must be unused, unaltered, and returned in their original packaging with proof of purchase. Digital services must not have been fully consumed or completed at the time of the refund request.
AERTHALION reserves the right to assess returned items for condition and completeness prior to approval. Items showing visible signs of use, modification, or damage not caused by shipping may be deemed ineligible.
Customers may request a refund within fourteen (14) calendar days from the date of delivery for physical goods, or from the date of service activation for digital or service-based offerings. Requests submitted after this period may not be accepted.
Once approved, refunds are processed within seven (7) business days. The time required for funds to reflect in the customer’s account depends on the financial institution and payment provider.
To initiate a refund, customers must submit a written request via email to the official support address listed below. The request should include the order number, full name, contact information, and a detailed explanation of the reason for return.
Upon review, AERTHALION will provide return instructions, including shipping details where applicable. Customers are responsible for securely packaging returned items to prevent transit damage.
Refunds are issued using the original method of payment unless otherwise agreed in writing. AERTHALION does not process cash refunds for electronic transactions.
All returned goods are subject to inspection. Approval is contingent upon verification that the item meets eligibility standards. Shipping fees are non-refundable unless the return results from an error on the part of AERTHALION.
In cases of damaged or defective goods, customers must notify AERTHALION within forty-eight (48) hours of delivery and provide photographic evidence. Failure to report within this window may limit available remedies.
The following categories are not eligible for refund:
Promotional items marked as final sale are also excluded from refund eligibility.
Exchanges are offered only for defective or damaged goods. If a replacement is approved, AERTHALION will provide instructions for return and shipment of the substitute product.
All refund-related inquiries should be directed to:
AERTHALION
Customer Support Department
Email: [email protected]
Website: https://aerthalion.pro
Our support team operates Monday through Friday, 9:00 AM – 5:00 PM (UTC). Written communication ensures accurate documentation and timely processing.
AERTHALION reserves the right to revise this Refund Policy at any time to reflect operational, regulatory, or service-related changes. Updated versions will be published on aerthalion.pro and become effective upon posting.
Continued use of the website and its services following any update constitutes acceptance of the revised terms.